GBW’s CXe framework is the result of our unique ability to combine physical measurements with digital Platformation™ capabilities. We have immense experience, global coverage, extensive measurement capabilities, powerful and intuitive reporting and analytics platforms. No other agency can offer a more complete, bespoke solution to help you understand and improve your customers' experiences and front-line performance.
Working together with Sonata Software, we deliver world class technology-led CX management solutions for clients anywhere in the world and an expertise proven in 100 countries.
No two challenges are the same or two sectors are similar – therefore no two programs are the same.
Find your ideal measurement solution
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Best for:
Your ‘Moment Of Truth’ Report – understand what happened and why.
Ensure measurement output leads to actions – fully tracked to completion.
Ensure measurement output leads to actions – fully tracked to completion.
Providing ‘real-time’ performance, across every level.
Providing ‘real-time’ performance, across every level.
Ensure measurement output leads to actions – fully tracked to completion.
Your ‘Moment Of Truth’ Report – understand what happened and why.
In GBW we have the largest global footprint of any customer experience measurement agency for B2B and B2C clients. We work hand in hand with you, understanding your sector-specific requirements, issues and trends to ensure the delivery of relevant services. We work in every major market around the world, using our regional offices and local teams to deliver global, regional and local programs. GBW has delivered customer experience measurements across every major sector, including:
We offer you an unparalleled, comprehensive solution to help you understand and improve your customers’ experiences. Our proprietary enhanced customer experience framework (CXe), extensive experience, geographic coverage and versatile omnichannel capabilities, when coupled with our market-leading reporting and analytics platform, goes beyond any other offering.
GBW’s experience and expertise across sectors, geographies, and measurement programs are unparalleled. We provide end-to-end Customer Experience measurement program, service, and software capabilities gained over 25 years’ experience. We have vast knowledge in multiple sectors and provide custom-designed CX platforms with a full set of APIs through data-scientists benefitting our clients from our global footprint reach.
Want to know more? Contact us >Extensive Experience
Geographic Coverage
Measurement Capabilities
Intuitive Reporting
Analytical Insights Delivery
From humble beginnings in New Zealand in 1994, GAPbuster Worldwide grew to become a global success story. Today, known as GBW, we have offices around the world and work in over 100 countries with a team of Customer Experience (CX) experts, whose mission is to help make everyday experiences continually better. Our expertise ranges from initial program consultation, through to analytical insights and everything in between.
Working in over 100 countries we represent the worldwide community: a mixture of backgrounds and experiences, ethnicities and diversity, languages and cultures, working together on behalf of our clients, our communities, your colleagues and customers. Some of us are academics, others are experienced operators – all of us have one thing in common – to drive meaningful improvement in everyday experiences.