GBW has unmatched experience when it comes to assessing the service and standards of your frontline teams, whether online, over the phone, or in person. For over 27 years, across sectors, geographies, and channels we’ve been catering to our clients’ specific needs through our unique capabilities. Our global pool of trained and certified evaluators delivers the highest levels of recall accuracy, with every assignment checked by our dedicated Quality Assurance teams – adhering to ISO9001’s highest quality standards.
Your program will be co-created with our team of experts, whose knowledge and experience of CX measurement programs is second to none – ensuring your CX deliverables drive insight and action are as insightful and invaluable.
The best programs are only as good as the reporting and insights shared with your stakeholders and ours most certainly delivers.
Insights are meaningless unless they lead to action. GBW’s Action Tracking capabilities delivers an end-to-end approach that focuses on resolution and traction.